SHIPPING & RETURN
LOCAL & INTERNATIONAL SHIPPING METHODS
• Beirut and Greater Beirut: Flat fee of 2 $
• Rest of Lebanon: Flat fee of 3 $
Benefit from a free-of-charge store pick up within 48 to 72h from order dispatch.
• All in Egypt: Flat fee of 90 EGP
Worldwide shipping available via DHL Express with tracking and drop-off without signature.
If you prefer delivery by Aramex Extra with required signature, an additional cost will be applied. Please contact us before checkout. Whichever shipment choice you make, we will provide you with a link to track your parcel online.
Shipping cost depends on the country where the goods are shipped. Shipping charges for your order will be calculated and displayed at checkout (based on the volumetric weight).
• 96% of our orders will be prepared and shipped within 48 hours after payment confirmation.
• Once your order is shipped, you will receive a shipment confirmation email containing your tracking number.
• Orders are not shipped or delivered on weekends or holidays.
• Estimated delivery time once item is marked as shipped • Shipping fees include a $2.00 handling & packing flat fee.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs etc.) This amount is calculated directly by customs according to the current law of the importing country. PAPER11 cannot know in advance customs and duties relative amount. This information will be given directly by the courier when the goods reach their destination. PAPER11 is not responsible for any customs and taxes applied to your order.
For any further clarification or any assistance
Only approved material of controlled quality (by PAPER11) is posted on the website and before shipping, to insure customers against any conspicuous defects. If however, any shortages or damages were established, no claim whatsoever relating to the delivered products unless submitted within 3 days from receipt of the order. In the event of conspicuous defects or damages arising from carriage, claim must be sent within the same period to the carrier identified on the packaging. Return fees are only covered by PAPER11 in the event of shortages or damages are actually established by PAPER11 or a representative. When shortages or damages are definitely established by PAPER11, the client could only request the replacement of the non compliant products, and/or the additions to be sent to make up the missing items at the expense of PAPER11 without the Client being able to claim any compensation or the cancellation of the order, nor a refund.
As warranty against latent defects, PAPER11's liability is limited to the free replacement of defective goods, without the Client having any claim to damages and compensation, for any reason whatsoever. The guarantee for concealed defects is only extended to items which continually becoming the property of the customer and only extended to the products sold and delivered by PAPER11. It does not cover devices being wrongly used in non-provided conditions of use and application. Latent defect is stated as a defect in the product preventing it from being hung as originally intended and undetectable by the customer before its application.